Shipping is FREE on all customer orders within the Contiguous United States. We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail to see if alternate arrangements can be made. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order. We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@moonlitgear.com.
International Orders:
Please be aware that our products are made specifically for the United States market. This means that they require a 110V electrical system to function correctly.
Our products have generally not been certified for use with other countries' electrical safety standards but all of our products are certified to United States standards. We will happily ship our fantastic products to international customers.
Due to the wide variety of product dimensions, we will provide an up-to-date shipping price quote for you upon request. If you are happy with our shipping quote we will prepare an order and payment through our ultra-secure online payment gateway.